Thursday, 11 September 2014

How to correct hourglass (generic) thumbnail in Elements Organizer??


In Elements Organizer, when you import media, after sometime the media thumbnails appear correctly. The time lag between importing media and getting thumbnails generated varies depending upon - number of media, file size, file resolution, file location (whether on internal drive or CD/DVD or on network).
But sometimes even after leaving Organizer idle for sometime, Organizer keeps on showing generic thumbnails. There can be two possibilities here:

  • The thumbnails are not available for those particular media (like audio, some video formats or image with higher resolution).
  • There appears to be some issue with thumbnail database in Organizer.

For first case, we can't do anything but if this is the second case (say for a JPEG of 2 MB having resolution 1024x768 thumbnail is not shown) then there is a workaround to resolve this. Please try following steps:


1. In Elements Organizer, click on 'Help->System Info'. Under 'Current Catalog', the catalog location is mentioned adjacent to 'Catalog Location' field as shown below:

2. Quit Organizer. In the catalog folder, you will see a file named 'thumb.5.cache' as shown below:

Rename 'thumb.5.cache' to say 'thumb.5_old.cache'. Relaunch Organizer.

Now Organizer will start generating thumbnails for all the media in your catalog. This process will take time so please be patient. Once Organizer is finished generating thumbnails, your issue (showing generic thumbnails for some media) will be resolved. 
Please comment if your issue is not resolved.




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  6. Thumbnails have hourglass even after following the above steps. Pictures will show at about 90% of zoom slider. Any other tips, please!

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  10. Exemplary and helpful response. On behalf of all IT amateurs, it's great to have advice given in such clear and jargon-free language. Thank you.

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  11. It worked.The hourglasses are gone. Elements12 is working as it should. Thank you very much for your help on this problem.
    Gerald Neal.

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  12. I am working on a Mac OS X El Capitan. I have just upgraded to a trial version of PSE 14 from PSE 9. I only have hourglasses in my Organiser - 25,870 items. I have tried the above fix but nothing has changed. I haven't used Organiser for a very long time so not sure it even worked with PSE 9 but would really like to use it again now that IPhoto has gone.
    Do you have any suggestions as to how I can view the thumbnails please. When I click on the thumbnail the image is there but obviously I would like to see the images.
    Many thanks,
    Sue

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  13. It worked for me in Windows 10. Thank you.

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  14. I have this same problem. I renamed and then tried moving thumb.5.cache, but as my catalog is rebuilding itself, the generic hourglass thumbnails start reappearing and when I check, the file is back in my catalog folder. Any suggestions are appreciated. I have windows 10 and Adobe PSE 14 and have been trying to convert a large catalog from pse 9 for over a month.

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  15. It worked well and I thank you. Only one thing: the folder was hidden, and it took me a while to find out how to find it.

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  18. YOU Sir are a GENIUS!!! I have been wrestling with the unending Building Thumbnails problem for two days (after upgrading to Photoshop Elements 15). Your recommendation worked like a charm!!! THANK YOU!!!!

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